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Please note that this is not a customer service number for credit cards. If you have inquiries concerning your bill, want to report payment of a bill, or are calling to complain about the receipt of a credit card you did not request, you must call that card's customer service number directly. If your complaint involves an issue other than the above matters, we will do our free credit report score Savannah best to assist you. In addition, because the Department does not regulate or supervise all banks, there will be instances in which we will have free credit report score Savannah to forward your complaint to another regulator. Usually this will be the Office free credit report score Savannah of the Comptroller of the Currency (OCC), the body that oversees nationally chartered banks. To find out if New York State is responsible for the organization that you are having trouble with, click here to see a list of Institutions under New York State Jurisdiction . For issues with ATM Safety or free credit report score Savannah to register a complaint about a free credit report score Savannah bank ATM, click here.

The information that follows is what you need to file a complaint with this Department, free credit report score Savannah as well as a list of helpful free credit report score Savannah contacts in the event that you free credit report score Savannah have a problem with an entity that is not under our supervision. annual credit report free In order for us to seek a free credit report score Savannah solution to your problem, all complaints MUST be in writing and backed up with whatever documentation the Department feels is necessary. The more complete the information submitted, the faster the situation can be resolved.

Institutions under New York State Jurisdiction The Banking Department is the primary regulator for New York State-licensed and stated-chartered financial entities, including roughly 300 domestic banks; many foreign agencies, branches and representative offices; savings institutions and trust companies and other financial institutions operating in New York including mortgage bankers and brokers, check cashers, money transmitters, and licensed lenders, among others. The assets of these institutions total over $1.3 trillion (Link to Institutions Supervised). Please note that some institutions are regulated by federal government agencies. Other entities free credit report score Savannah may have as their primary regulator, a state other than New York State. canada free credit report

See Institutions not under New York free credit report score Savannah State jurisdiction, for further information.

How to free credit report score Savannah Make an Inquiry or File a Complaint There are several ways to contact the Banking Department with an inquiry or complaint: by phone, fax, electronic form, e-mail or in person. By Phone Consumer Help Line Our consumer help staff speaks English, Spanish, Russian and free credit report score Savannah Mandarin and can provide referrals and answer questions you may have with regard to a financial institution or mortgage.

The Consumer Help Line is open between 9:00 am and 5:00 free credit report score Savannah pm Monday through Friday. If it free credit report score Savannah seems appropriate that you file a complaint, the representative will advise you to submit a written description of the problem, along with copies (not the original documents) of any back-up materials you have. Via Electronic Consumer Assistance Form* *Use this form only if you know free credit report score Savannah you have a specific complaint against a New York State chartered financial institution such as a bank, mortgage banker free credit report score Savannah or broker, budget planner, check casher free credit report score Savannah or money transmitter. If you are not sure, or if you have a question, please use the e-mail option below. credit history reports

Please note that this is not a secure Website and that information you send via e-mail could be compromised. Therefore, if you do not wish to proceed via the Internet, please write to us instead. Consumer Help Unit New York State Banking Department One State Street New York, NY 10004-1417 Consumer Help Unit: (212) 709-1673 New York State Banking Department 5th Floor One free credit report score Savannah State Street New York, NY 10004-1417 All of the following information is required in order for us to process your complaint (check list): If you are free credit report score Savannah contacting us via e-mail, please provide your complete street and internet e-mail addresses.